Frequently Asked Questions

Frequently Asked Questions

Q.

Do you have a Facebook page?

Yes, we do. We have several pages and groups but the main page with over 50,000 followers is Stolen Horse International-NetPosse.com.  Make sure you like and follow the page. 

Q.

Does anyone at Stolen Horse International get paid a salary or make money off of the listings?

No. Everyone's time and effort to help our organization and the victims are on a volunteer basis. There have never been salaries or paid employees. All the funds raised from fees, fundraisers, and donations go to our Victim's Service and Educational Outreach programs, and toward paying our bills. 

Q.

Does Stolen Horse International do anything besides list horses on the website?

Oh Lord yes! Not only do we have the only missing horse database in the USA but we issue NetPosse Alerts to our social platforms and mailing list. We assist victims in their search for horses and provide educational resources, clinics and our founder speaks nationwide about all things missing and equine ID. This is just a few of the task we take on for horse owners and the horse industry. 

Q.

How can I edit my report?

Log in to your account and go to the My Account / Profile screen then click on Registries and pull up your registration. Next click Edit Public Information.

Q.

How can I help?

There are many ways for people to help. We need funds so we appreciate any donations and there is no donation too small. We also need volunteers to help run the organization and help with fundraisers. If you have extra time and want your efforts to matter, contact us at id@netposse.com. Make sure you put "I want to volunteer" in the subject line if that is your area of interest.&nbsp

Q.

How do I donate to the organization?

You can go to our website and click on Donate. Here you can donate one time, monthly, or for a specific reason. You can mail your donation to Stolen Horse International, PO Box 1341, Shelby, NC 28151

Q.

How do I file a report?

Click FILE A REPORT on the menu at the top of the screen. You must register for an account on the website to file the report.

Q.

How do I tell the website the report is closed?

Log in to your account and go to the My Account / Profile screen then click on Registries and pull up your registration. Click the Recovered button and follow prompts.

Q.

How much does a report cost?

A FOUND report is completely free, a STOLEN or MISSING report can be free if your animal is already registered in our system otherwise it will cost you $20 to receive a registry, you can also pay for additional features at the time of filing.

Q.

I called your number and did not get a callback, what now?

We do not have paid staff and everyone is a volunteer. If you have left a message we will get back with you. The best way to reach us is to email us at id@netposse.com.

Q.

I disagree with the information on a report or it contains offensive content

With the report open on your screen click the FLAG icon then enter your contact information and the reason why the content is bad and submit it and someone from NetPosse will do their best to investigate and take appropriate action. Click here to learn more about policy and procedures related to flagging a report. 

Q.

If NetPosse is non-profit, why is there a cost to file a report?

Because NetPosse has earned non-profit status does not mean it is funded by any professional, government or outside agencies. NetPosse’s overhead and operational expenses are paid via the modest fees it generates from claims, proceeds from their portion of rewards, sales of products on the site, and by generous donations. Unfortunately, being non-profit does not free the organization from having expenses and meeting financial obligations.

Q.

Is Stolen Horse International a rescue?

Yes, Stolen Horse International, Inc. is registered with the IRS as a rescue organization. 

Q.

Looking for someone to speak at an event?

Our founder Debi Metcalfe has been speaking at events since 2001 and loves the chance to teach people what she has learned over two decades from working with thousands of victims, including her own family. This all started with the theft of a horse named Idaho. You can click here to learn more about Debi Metcalfe's experience and why she is referred to as an expert on horse theft and equine ID. 

Q.

My listing was on the old site but I don't see it here. Can I put it on this site?

Create an account or log in to an existing account on the new site. There is a box to link your old account to the new one. Enter your previous log in details and link your account. You can then painlessly and easily import your old details and reports.

Q.

What is different in the new site?

The new NetPosse site is built around record management for all of your animals. You can record important information, dates of medical events, costs associated with your animals, upload important registration files and vaccine certificates, and generally manage your animals better AND if the worst happens and you need to file a report it is FREE for a registered animal (with optional add-ons).