Frequently Asked Questions

Frequently Asked Questions

Q.

Do you have a Facebook page?

Yes, we do. We have several pages and groups, but the main page with over 64,000 followers is Stolen Horse International-NetPosse.com.  Make sure you like and follow the page.

Q.

Does anyone at Stolen Horse International get paid a salary or make money off of the listings?

No. Everyone's time and effort to help our organization and the victims are on a volunteer basis. There have never been salaries or paid employees. All the funds raised from fees, fundraisers, and donations go to our Victim's Service and Educational Outreach programs and toward paying our bills.

Q.

Does Stolen Horse International do anything besides list horses on the website?

Oh Lord, yes! We have the only missing horse database in the USA and issue NetPosse Alerts to our social platforms and mailing list. We assist victims in their search for horses and provide educational resources and clinics, and our founder speaks nationwide about all things missing and equine ID. These are just a few of the tasks we take on for horse owners and the horse industry.

Q.

How can I edit my report?

Yes, you can edit your information at any time. 

  • Log in to your account.
  • Go to the My Account / Profile screen.
  • Click My Registries/Reports to see your reports and registrations.
  • Click on the report you want to edit.
  • Click Edit Public Information.
  • Click the Update button to save your information.

Q.

How can I help?

There are many ways for people to help. We need funds desperately and do appreciate every donation, and no donation is too small.

We also need volunteers to help run the organization and help with fundraisers. If you have extra time and want your efforts to matter, contact us at id@netposse.com. Make sure you put "I want to volunteer" in the subject line if that interests you.

You can also login to your account and click on the volunteer button. 

Q.

How do I donate to the organization?

You can go to our website and click on Donate. Here you can donate once, monthly, or for a specific reason. You can mail your donation to Stolen Horse International, PO Box 1341, Shelby, NC 28151

Q.

How do I file a report?

Click FILE A REPORT on the menu at the top of the screen. You must register for an account on the website to file the report. 

If you need further instructions, click here

Q.

How do I tell the website the report is closed?

  • Log in to your account
  • Click on My Profile/ Profile in the dropdown menu.
  • Click on My Registries/Reports.
  • Select the report/registration you would like to edit.
  • Click the Recovered button and follow the prompts.
  • Click on Update to save your information.

Q.

How much does a report cost?

A FOUND report is entirely free.

The other reports can be free if your animal is registered in our NetPosse ID system. Otherwise, it will cost you $25 to receive a basic registry with two images, a webpage, and a flyer. There are additional features that you can add at the time of filing your report, some of which include:

  • Additional images
  • Spotlight the report on our website.
  • Custom video
  • Deluxe flyer
  • Reels/video

Enhanced features can change.

Q.

I called your number and did not get a callback, what now?

We do not have paid staff, and everyone is a volunteer. If you have left a message, we will get back to you. If our box is full, email us. The best way to reach us is to email us at id@netposse.com.

Q.

I disagree with the information on a report or it contains offensive content

You must first go to the report in question. With the report open on your screen:

  • Click the FLAG icon.
  • Enter your contact information and the reason why the content is incorrect.
  • Submit it, and someone from NetPosse will do their best to investigate and take appropriate action. 
  • Click here to learn more about policies and procedures related to flagging a report.

Q.

If NetPosse is non-profit, why is there a cost to file a report?

NetPosse has earned 501(c)(3)non-profit status with the IRS, but that does not mean any professional, government or outside agencies fund us.

NetPosse’s overhead and operational expenses are paid via the modest fees it generates from report fees, proceeds from their portion of rewards we sometimes receive, sales of products on the site, and generous donations.
Unfortunately, being a non-profit does not free the organization from having expenses and meeting financial obligations.

Please do not compare our nonprofit to a social media page or group. That would be similar to comparing apples to oranges. There is no other organization that does what we do, even if there are social media pages similarly sharing information. 

Q.

Is Stolen Horse International a rescue?

Yes, Stolen Horse International, Inc. is registered with the IRS as a rescue organization. 

Q.

Looking for someone to speak at an event?

Our founder Debi Metcalfe has been speaking at events since 2001 and loves the chance to teach people what she has learned over two decades from working with thousands of victims, including her own family. This all started with the theft of a horse named Idaho. You can click here to learn more about Debi Metcalfe's experience and why she is referred to as an expert on horse theft and equine ID. 

Q.

My listing was on the old site but I don't see it here. Can I put it on this site?

You can then painlessly and easily import your old details and reports.

  • Create an account or log in to an existing account on the new site.
  • There is a box to link your old account to the new one.
  • Enter your previous login details and link your account. 

Q.

What is different in the new site?

The latest NetPosse site is built around record management for your animals. You can:

  • record important information
  • dates of medical events
  • costs associated with your animals
  • upload important registration files and vaccine certificates
  • and generally manage your animal's information better.

And if the worst happens and you need to file a report, it is FREE for a registered animal for the primary report. Add-ons would be an additional fee.